FAQS

Have a question? Want to know a bit more about our products, our company, or our brands? To help you get your answers quickly, we’ve compiled a list of some of the most popular questions we’ve received from customers, accompanied by our thorough answers. Can’t find what you’re looking for? Get in touch with us and we’ll be happy to assist you. 

WHAT IS VAPING?​

E-Cigarettes/Vapourizers (Vapes for short) heat a liquid in order to produce a vapour you inhale, which is why smoking E-Cigarettes is also know as "Vaping". Some, but not all E-liquids contain nicotine and are available in different flavours.

HOW ARE E-CIGARETTES DIFFERENT FROM ORDINARY CIGARETTES?

E-cigarettes are relatively new and evolving products. They can still deliver nicotine, which is the addictive substance in tobacco, but without many of the harmful chemicals contained in standard cigarette smoke.

IS IT CHEAPER TO VAPE THAN TO SMOKE?

Yes. While the upfront starter costs to use an e-cigarette or advanced vaporizer are higher than a single pack of cigarettes, the long term cost is significantly less. Here is a look at how you can save even more money when vaping.

IS VAPING BETTER THAN SMOKING?

Yes. You are exposed to less harmful chemicals in e-cigarettes than in tobacco. However, they are not completely harmless and still include low levels of toxic chemicals.

CAN VAPING HELP ME QUIT SMOKING?

Yes. There is growing evidence that suggests vaping is a useful tool to help you quit smoking tobacco. However, vaping in combination with Quitline’s free support makes you even more likely to successfully quit.

CAN I RING QUITLINE IF I'M VAPING?

Yes. Quitline still provide free support to people using e-cigarettes.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept both cash and EFTPOS (but not credit cards - sorry!) in-store, and we accept EFTPOS and PayPal (or cash in-store pick up) for online purchases.

DO YOU OFFER GIFT CARDS?

Not yet, but we will be very soon.

IS VAPING SAFE?

Yes and no. The health risks associated with long-term use of e-cigarettes are unknown. E-cigarettes do seem to pose fewer health risks to smokers who switch completely from tobacco smoking to e-cigarette use.

IS IT TRUE THAT VAPOURIZERS CAN "BLOW UP"?

Your standard vapes/vape kits are not at risk of blowing up/exploding etc. These vapes have internal circuitry that regulates the flow of electricity, keeping both the batteries safe and the coils running correctly.

Vapes that have been known to "blow up" are a different type of vape called "Mechanical Mods" (or Mech Mods for short).
Mech Mods do not have internal circuitry and cannot regulate the flow of electricty to the coils, the power is supplied directly from the battery to the coil and if not set up correctly, can deteriote that stability of the battery and cause them to detonate. This is still a very rare occasion only is only at risk of occuring with incorrectly built/set up Mech Mods.

WHAT IS YOUR RETURN POLICY?

Due to the nature of the products we sell, we do not offer returns on our products, with the exception of un-opened or faulty hardware. You can read more here

IF YOU WISH TO KNOW MORE ABOUT VAPING, YOU CAN VIEW OUR IN-DEPTH GUIDES HERE.

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©2018 by Pioneer Vapor Limited.